Session Outline
1. The AI Transformation in Financial Services
- Current state of AI adoption across banking and insurance
- Regional perspectives: AI in GCC financial institutions
- Competitive dynamics and market pressures
- The emerging technology stack for financial AI
2. Customer-Facing Applications
- Intelligent customer service and conversational AI
- Hyper-personalised product recommendations
- Onboarding and KYC automation
- Next-best-action engines
3. Risk and Compliance Applications
- Fraud detection and prevention systems
- Credit risk assessment and scoring
- Anti-money laundering and sanctions screening
- Regulatory reporting automation
4. Operational Excellence
- Process automation and straight-through processing
- Document intelligence and extraction
- Claims processing transformation
- Back-office optimisation
5. Implementation in Regulated Environments
- Model risk management frameworks
- Explainability requirements for lending decisions
- Regulatory expectations and examination focus
- Working with regulators on AI initiatives
6. Strategic Planning Exercise
- Assess AI maturity across the value chain
- Prioritise investment areas
- Develop a three-year AI roadmap
Outcomes for Participants
- Understand proven AI applications across financial services
- Navigate regulatory considerations for AI deployment
- Evaluate build, buy, and partner decisions
- Develop a strategic perspective on AI investment priorities